32Red Casino is an award-winning operator that has been around for more than 10 years. It was launched in 2002 and has a dual licence. One is from the UK Gambling Commission and the other is from the Government of Gibraltar. In this 32Red Casino review, we will take a look at the different aspects of what the company has to offer.
Over the years, it has expanded its selection of games not just in classic gambling but also in bingo and sports betting. Today, the site has a formidable line-up of casino favourites and players do not need to shift from one operator to another just to have a variation in their gaming experience. The company has grown big that it is now listed on the London Stock Exchange.
Various Games to Choose from
32Red offers hundreds of slots and table games. It is great to know that the site is organized in such a way that player just needs to click on a specific genre and then move on from there. Below is how the lobby is organized and what you will find. The top section is divided into:
- Online Casino – this is where you will find slot machines, roulette, blackjack, and others.
- Slots at 32Red – the operator has more than 200 slot machines to offer. Because it is in partnership with leading software providers in the world, you will see some popular slot machines like Jurassic World and Tarzan.
- Roulette – there are 10 variations of the game and once can choose from American, European, and premiere versions of the game.
- Blackjack – this area houses 27 variants of the game.
- More Games – this opens a drop-down menu where you will have other selections like video poker, jackpots, and high limit games.
- Live Casino – live dealers are found here and will be elaborated later on.
- Sports betting – here you will find a wide selection of sports like horse racing, tennis, cricket, rugby union, darts, rugby league, football, ad golf.
- Bingo – the room offers multiple variations of the games. You can buy your cards for as low as £0.10 with a guaranteed pot of £30. Prizes range from £5 to £250.
- Poker – this lobby is where you can compete against other poker gamblers in the world. You need to download the client app and install it before you can participate.
32Red mobile is accessible on Android, Windows, and iOS. It is an app that personalizes your experience. There are over 150 games on the app. If you want to be able to access all the games, you must log in through the web version, which will work in almost any modern smartphone and operating system. The top selections played in mobile are:
- Thunderstruck II
- Game of Thrones
- Mega Moolah
- Classic Blackjack Gold Series
- European Roulette Gold Series
32Red live casino is on a separate lobby that is still accessible from the home page. Just click on Live Casino and you will be taken to a page that houses live games at 32Red.
The selections here are:
- Casino Hold’em
You can also play Dream Catcher on live streaming.
In its decade-long existence, 32Red Online Casino has partnered with only two software developers. The 32Red software runs on Microgaming and Evolution Gaming platforms.
Support Customer Service
The Help Centre is designed as a knowledge base. There is a search box that allows you to type a keyword for your inquiry and the system will show articles that could be of help. There are also help categories in which the most commonly asked questions are parked, ready to provide clarity to your issues. Examples of these are:
- Getting Started
- Deposits and Withdrawals
- Gaming Queries
- My Account
If this does not resolve your problems, you can contact the support team at 32Red either by email or phone. There are several phone numbers dedicated to several countries. There are also different email addresses routed to different departments that specialize in your concerns.
- Accounts: [email protected]
- Pit Boss: [email protected]
- Info: [email protected]
- Support: [email protected]
- Japan: 00663 381 2265
- Germany: 0800 0005 139
- UK: 0808 180 3232
- International: +350 20059759
- Canada: 1866 902 0499
- Holland: 0800 9494 618
Security and Fairness
The site uses a 128-bit Secure Socket Layer Digital Encryption. It is a high-end technology that jumbles all information into a code that only the casino operator’s computer systems can decode. This type of security is the standard for all financial institutions including banks.
Promotions and Bonuses
The operator offers several kinds of promotions at any given time to help players boost their winnings. Some of these promotions are only available within a specific period of time. Below are the mainstays.
- No Deposit Bonus – you can only avail this if you are a new player. Anyone who registers will receive £10. There is no deposit requirement but you need to meet the wagering requirement at 50X the bonus amount. If you win using this money, the maximum you can withdraw from those winnings is £100.
- My Red Rewards – this is a rewards system that is only available to invited players. This works like a VIP program. The system determines what rewards you are eligible for. If invited, the system will notify you of the promotion, the benefit, and the minimum deposit requirement to avail it. All bonuses received on this scheme have a 30X wagering requirement.
Depositing and Withdrawing
There are multiple deposit methods that you can use to play casino games at 32Red. Below are the payment options. The amounts shown below are either in GBP, USD, or EUR.
|Deposit Method||Minimum Deposit||Processing Time||Deposit Fee||Minimum Withdrawal||Processing Time||Withdrawal Fee|
|Visa and Mastercard||10||Instant||Free||10||Instant||Free|
|EntroPay||10||Instant||Free||10||3 to 5 Days||Free|
|Paysafecard||10||Instant||Free||Not Applicable||Not Applicable||Not Applicable|
|Wire Transfer||10||Instant||Free||100||varies||Free if the minimum is met|
Note that the maximum you can withdraw is £120,000 per day. For all withdrawals, there is a holding period of 24 hours. The management needs this time to verify the legitimacy of the money you are trying to take out. The timer only starts after this processing. This means that instant withdrawals will take at least 24 hours before you see the funds in your balance.
If you funded your casino using a method where withdrawal is not allowed, you must enrol in another funding method. You can also select your preferred withdrawal method but the casino management must approve of this before you can use it. You need to go through an identity verification check before you can withdraw.
Ten years of experience has made the casino a strong business in the pursuit of providing a wide selection of gambling entertainment for its customers. A commendable thing about the company is that it keeps up with the times. Even if the casino works on mobile, it still provided a mobile app to users who prefer to access their favourite games from an app. The customer service is also commendable, given the fact that the operator provided multiple avenues where a customer can ask for help.